What Is Your Conflict Management Style?

  • Author: Dr. Lew Bayer
  • Credit: 1
  • Study time: 30 minutes
Critical Skills for New Leaders micro course
Course overview
Discover how you habitually handle conflict, learn the five modes described by Thomas and Kilmann, and practise choosing the right one for the situation.
  • Video time: 2 minutes
  • Certificate of Completion included

What's included?

  • 5 Lessons
  • 1 Certificate of Completion
  • 1 Worksheet
  • 3 Videos
  • 2 PDF downloads

What you will learn

Conflict arrives early in every leadership role, and most people meet it with a single habitual response. This elective micro module introduces the two dimensions and five conflict-handling modes described by Thomas and Kilmann, sets out the benefits, costs and best uses of each, and offers five questions for choosing a mode deliberately. An original self-check and five short workplace cases help you see your own pattern and widen your range.

A tool you can use this week

The My Conflict Style worksheet, which you download and complete for a real situation of your own.

Dr. Lew Bayer

CEO of Civility Experts Inc., author, and Canadian Civility Ambassador
ABOUT LEW
Dr. Lew Bayer is internationally recognized as the leading expert on civility at work. She is CEO of Civility Experts Inc., a multinational civility training group with more than 500 affiliates in 46 countries, and the author of 23 books, including the bestseller The 30% Solution and a new book on diplomacy due for release in January 2027. With some 30 years of experience as a practitioner and mentor, Lew and her team of social architects help organizations build better workplaces by building competency in civility. She serves as faculty at the Canadian Management Centre, is Director of the International Civility Trainers' Consortium, and is currently embracing her role as Canadian Civility Ambassador.
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