Mapping the Biases: Too Much Information, Not Enough Meaning

  • Author: Dr. Lew Bayer
  • Credit: 1
  • Study time: 45 minutes
Being Conscious about Unconscious Bias micro course
Course overview
Learn four everyday triggers behind cognitive biases, spot the shortcuts each one invites, and practise a counter-habit for fairer judgments.
  • Video time: 3 minutes
  • Certificate of Completion included

What's included?

  • 5 Lessons
  • 1 Certificate of Completion
  • 1 Worksheet
  • 3 Videos
  • 2 PDF downloads

What you will learn

Explain why mental shortcuts (heuristics) are usually useful and how they can still produce systematic errors in judgments about people.

A tool you can use this week

The Four Shortcut Triggers, a Civility Experts teaching tool based on Buster Benson's 2016 grouping of cognitive biases by the four mental problems they help us solve: too much information, not enough meaning, the need to act fast, and deciding what to remember. The worksheet helps you apply it to a real situation this week.

Dr. Lew Bayer

CEO of Civility Experts Inc., author, and Canadian Civility Ambassador
ABOUT LEW
Dr. Lew Bayer is internationally recognized as the leading expert on civility at work. She is CEO of Civility Experts Inc., a multinational civility training group with more than 500 affiliates in 46 countries, and the author of 23 books, including the bestseller The 30% Solution and a new book on diplomacy due for release in January 2027. With some 30 years of experience as a practitioner and mentor, Lew and her team of social architects help organizations build better workplaces by building competency in civility. She serves as faculty at the Canadian Management Centre, is Director of the International Civility Trainers' Consortium, and is currently embracing her role as Canadian Civility Ambassador.
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