The Situational Leader

  • Author: Dr. Lew Bayer
  • Credit: 1
  • Study time: 30 minutes
Critical Skills for New Leaders micro course
Course overview
Learn to match your leadership approach to each person using the Skill/Will Matrix, and know when to be transactional and when to be transformational.
  • Video time: 2 minutes
  • Certificate of Completion included

What's included?

  • 5 Lessons
  • 1 Certificate of Completion
  • 1 Worksheet
  • 3 Videos
  • 2 PDF downloads

What you will learn

Treating everyone the same is one of the most common mistakes new leaders make. This micro module teaches situational leadership through the Skill/Will Matrix: four quadrants, four approaches, and a practical map of your own team. It also explains transactional and transformational leadership and shows how effective leaders use both.

A tool you can use this week

The My Team Skill/Will Map worksheet, which you download and complete for a real situation of your own.

Dr. Lew Bayer

CEO of Civility Experts Inc., author, and Canadian Civility Ambassador
ABOUT LEW
Dr. Lew Bayer is internationally recognized as the leading expert on civility at work. She is CEO of Civility Experts Inc., a multinational civility training group with more than 500 affiliates in 46 countries, and the author of 23 books, including the bestseller The 30% Solution and a new book on diplomacy due for release in January 2027. With some 30 years of experience as a practitioner and mentor, Lew and her team of social architects help organizations build better workplaces by building competency in civility. She serves as faculty at the Canadian Management Centre, is Director of the International Civility Trainers' Consortium, and is currently embracing her role as Canadian Civility Ambassador.
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