Tell Me What You Want: Strategic Questions and Listening

  • Author: Christian Masotti and Dr. Lew Bayer
  • Credit: 1
  • Study time: 60 to 75 minutes
Social Competence for Manufacturing Supervisors micro course
Course overview
Ask the right question at the right moment, listen with purpose, and follow through so your crew tells you what it really needs.
  • Video time: 3 minutes
  • Certificate of Completion included

What's included?

  • 5 Lessons
  • 1 Certificate of Completion
  • 1 Worksheet
  • 3 Videos
  • 2 PDF downloads

What you will learn

Plan a floor conversation using end-in-mind listening, starting with what needs to happen afterward.

A tool you can use this week

End-in-mind listening with three strategic questions ("how is your day", "what would happen if" and "get right to the point") and listening with TING. The worksheet helps you apply it to a real situation this week.

Dr. Lew Bayer

CEO of Civility Experts Inc., author, and Canadian Civility Ambassador
ABOUT LEW
Dr. Lew Bayer is internationally recognized as the leading expert on civility at work. She is CEO of Civility Experts Inc., a multinational civility training group with more than 500 affiliates in 46 countries, and the author of 23 books, including the bestseller The 30% Solution and a new book on diplomacy due for release in January 2027. With some 30 years of experience as a practitioner and mentor, Lew and her team of social architects help organizations build better workplaces by building competency in civility. She serves as faculty at the Canadian Management Centre, is Director of the International Civility Trainers' Consortium, and is currently embracing her role as Canadian Civility Ambassador.
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