Trust and Resilient Teams

  • Author: Dr. Lew Bayer
  • Credit: 1
  • Study time: 45 to 60 minutes
Resilience and Being Change Ready micro course
Course overview
Learn what makes people trustworthy, how psychological safety helps teams recover from setbacks, and how to build trust in small moments.
  • Video time: 3 minutes
  • Certificate of Completion included

What's included?

  • 5 Lessons
  • 1 Certificate of Completion
  • 1 Worksheet
  • 3 Videos
  • 2 PDF downloads

What you will learn

Explain what trust is and why it helps teams cope with change, using current Canadian data.

A tool you can use this week

The Trust Equation: credibility, reliability and intimacy, divided by self-orientation (Maister, Green and Galford), applied through everyday trust builders. The worksheet helps you apply it to a real situation this week.

Dr. Lew Bayer

CEO of Civility Experts Inc., author, and Canadian Civility Ambassador
ABOUT LEW
Dr. Lew Bayer is internationally recognized as the leading expert on civility at work. She is CEO of Civility Experts Inc., a multinational civility training group with more than 500 affiliates in 46 countries, and the author of 23 books, including the bestseller The 30% Solution and a new book on diplomacy due for release in January 2027. With some 30 years of experience as a practitioner and mentor, Lew and her team of social architects help organizations build better workplaces by building competency in civility. She serves as faculty at the Canadian Management Centre, is Director of the International Civility Trainers' Consortium, and is currently embracing her role as Canadian Civility Ambassador.
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