Overcoming Cultural Barriers: Bias, Stereotypes and Culture Shock

  • Author: Dr. Lew Bayer and Jessie Lin Brown
  • Credit: 1
  • Study time: 60 to 75 minutes
World Citizen: Thriving in a Global Community micro course
Course overview
Recognize bias, stereotypes and culture shock, and learn evidence-based ways to replace assumptions with questions and build bridges across cultures.
  • Video time: 3 minutes
  • Certificate of Completion included

What's included?

  • 5 Lessons
  • 1 Certificate of Completion
  • 1 Worksheet
  • 3 Videos
  • 2 PDF downloads

What you will learn

Distinguish bias, stereotypes, ethnocentrism and careful generalizations, and explain how each can become a barrier to trust.

A tool you can use this week

Replace Assumptions with Questions, supported by the Developmental Model of Intercultural Sensitivity (Bennett) as a map of the culture continuum. The worksheet helps you apply it to a real situation this week.

Dr. Lew Bayer

CEO of Civility Experts Inc., author, and Canadian Civility Ambassador
ABOUT LEW
Dr. Lew Bayer is internationally recognized as the leading expert on civility at work. She is CEO of Civility Experts Inc., a multinational civility training group with more than 500 affiliates in 46 countries, and the author of 23 books, including the bestseller The 30% Solution and a new book on diplomacy due for release in January 2027. With some 30 years of experience as a practitioner and mentor, Lew and her team of social architects help organizations build better workplaces by building competency in civility. She serves as faculty at the Canadian Management Centre, is Director of the International Civility Trainers' Consortium, and is currently embracing her role as Canadian Civility Ambassador.
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