Making It Stick: Spreading Civility Through a Team

  • Author: Dr. Lew Bayer
  • Credit: 1
  • Study time: 30 minutes
The Science of Civility micro course
Course overview
Civility and incivility both spread. Learn what works at team level, how norms and rituals make civility last, and build a 30-day team plan.
  • Video time: 2 minutes
  • Certificate of Completion included

What's included?

  • 5 Lessons
  • 1 Certificate of Completion
  • 1 Worksheet
  • 3 Videos
  • 2 PDF downloads

What you will learn

Civility that lives in one person is fragile; civility built into a team's shared habits lasts. This micro module explains how kind and rude behaviour spread, reviews the evidence on team-level interventions including CREW, a workplace kindness trial and anti-bullying programs, and shows how norms, rituals and the leader's example sustain change. It closes with a practical 30-day plan for your own team.

A tool you can use this week

The My 30-Day Team Civility Plan worksheet, which you download and complete for a real situation of your own.

Dr. Lew Bayer

CEO of Civility Experts Inc., author, and Canadian Civility Ambassador
ABOUT LEW
Dr. Lew Bayer is internationally recognized as the leading expert on civility at work. She is CEO of Civility Experts Inc., a multinational civility training group with more than 500 affiliates in 46 countries, and the author of 23 books, including the bestseller The 30% Solution and a new book on diplomacy due for release in January 2027. With some 30 years of experience as a practitioner and mentor, Lew and her team of social architects help organizations build better workplaces by building competency in civility. She serves as faculty at the Canadian Management Centre, is Director of the International Civility Trainers' Consortium, and is currently embracing her role as Canadian Civility Ambassador.
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