From Unkind to Civil

  • Author: Dr. Lew Bayer
  • Credit: 1
  • Study time: 30 minutes
The Science of Civility micro course
Course overview
Move from careless to consistently civil. Learn to notice your own incivility, interrupt reactive moments, build small daily habits and repair well.
  • Video time: 2 minutes
  • Certificate of Completion included

What's included?

  • 5 Lessons
  • 1 Certificate of Completion
  • 1 Worksheet
  • 3 Videos
  • 2 PDF downloads

What you will learn

Much workplace incivility is small, unintended and easy to explain away, which is why it persists. This micro module draws on research on incivility contagion, if-then plans, habit formation, the CREW civility intervention and effective apologies to give you a practical, evidence-based path from unkind to civil, finishing with a one-week change plan.

A tool you can use this week

The My Civility Change Plan worksheet, which you download and complete for a real situation of your own.

Dr. Lew Bayer

CEO of Civility Experts Inc., author, and Canadian Civility Ambassador
ABOUT LEW
Dr. Lew Bayer is internationally recognized as the leading expert on civility at work. She is CEO of Civility Experts Inc., a multinational civility training group with more than 500 affiliates in 46 countries, and the author of 23 books, including the bestseller The 30% Solution and a new book on diplomacy due for release in January 2027. With some 30 years of experience as a practitioner and mentor, Lew and her team of social architects help organizations build better workplaces by building competency in civility. She serves as faculty at the Canadian Management Centre, is Director of the International Civility Trainers' Consortium, and is currently embracing her role as Canadian Civility Ambassador.
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