Effectively Managing Conflict

  • Author: Dr. Lew Bayer
  • Credit: 1
  • Study time: 30 minutes
Critical Skills for New Leaders micro course
Course overview
Learn where workplace conflict comes from, six principles for a respectful conversation, and a five-part conversation that moves from disagreement to a workable agreement.
  • Video time: 2 minutes
  • Certificate of Completion included

What's included?

  • 5 Lessons
  • 1 Certificate of Completion
  • 1 Worksheet
  • 3 Videos
  • 2 PDF downloads

What you will learn

Every leader manages conflict, and few are shown how. This micro module explains the difference between managing and resolving conflict, groups the common causes into four areas a leader can influence, and teaches six interest-based principles for a respectful conversation. It then presents an original five-part conversation process, with guidance for remote and hybrid teams and a clear note on when a matter needs formal help. You finish with a written plan for a real conversation.

A tool you can use this week

The My Conflict Conversation Plan worksheet, which you download and complete for a real situation of your own.

Dr. Lew Bayer

CEO of Civility Experts Inc., author, and Canadian Civility Ambassador
ABOUT LEW
Dr. Lew Bayer is internationally recognized as the leading expert on civility at work. She is CEO of Civility Experts Inc., a multinational civility training group with more than 500 affiliates in 46 countries, and the author of 23 books, including the bestseller The 30% Solution and a new book on diplomacy due for release in January 2027. With some 30 years of experience as a practitioner and mentor, Lew and her team of social architects help organizations build better workplaces by building competency in civility. She serves as faculty at the Canadian Management Centre, is Director of the International Civility Trainers' Consortium, and is currently embracing her role as Canadian Civility Ambassador.
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