Listening to Understand

  • Author: Dr. Lew Bayer
  • Credit: 1
  • Study time: 60 to 75 minutes
Diplomacy and Tact micro course
Course overview
Listen to understand: let people finish, ask open questions and reflect back what you heard, especially when you disagree.
  • Video time: 3 minutes
  • Certificate of Completion included

What's included?

  • 5 Lessons
  • 1 Certificate of Completion
  • 1 Worksheet
  • 3 Videos
  • 2 PDF downloads

What you will learn

Describe the difference between listening to reply and listening to understand.

A tool you can use this week

Finish, Ask, Reflect: let the person finish, ask one open question, and reflect back what you heard before you respond. The worksheet helps you apply it to a real situation this week.

Dr. Lew Bayer

CEO of Civility Experts Inc., author, and Canadian Civility Ambassador
ABOUT LEW
Dr. Lew Bayer is internationally recognized as the leading expert on civility at work. She is CEO of Civility Experts Inc., a multinational civility training group with more than 500 affiliates in 46 countries, and the author of 23 books, including the bestseller The 30% Solution and a new book on diplomacy due for release in January 2027. With some 30 years of experience as a practitioner and mentor, Lew and her team of social architects help organizations build better workplaces by building competency in civility. She serves as faculty at the Canadian Management Centre, is Director of the International Civility Trainers' Consortium, and is currently embracing her role as Canadian Civility Ambassador.
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