Digital Civility: Tone, Etiquette and Conflict Online

  • Author: Dr. Lew Bayer
  • Credit: 1
  • Study time: 30 minutes
Being Human in the Age of AI micro course
Course overview
Learn why tone goes wrong online, how to choose the right channel, and how to calm a heated exchange, using a simple four-step TONE check.
  • Video time: 3 minutes
  • Certificate of Completion included

What's included?

  • 5 Lessons
  • 1 Certificate of Completion
  • 1 Worksheet
  • 3 Videos
  • 2 PDF downloads

What you will learn

Explain why civility is harder to sustain in digital communication, using the idea of online disinhibition.

A tool you can use this week

The TONE check (Think as the reader, Opt for the right channel, Name the purpose and next step, Ease the edges); online disinhibition; media richness; moving up a channel when conflict rises. The worksheet helps you apply it to a real situation this week.

Dr. Lew Bayer

CEO of Civility Experts Inc., author, and Canadian Civility Ambassador
ABOUT LEW
Dr. Lew Bayer is internationally recognized as the leading expert on civility at work. She is CEO of Civility Experts Inc., a multinational civility training group with more than 500 affiliates in 46 countries, and the author of 23 books, including the bestseller The 30% Solution and a new book on diplomacy due for release in January 2027. With some 30 years of experience as a practitioner and mentor, Lew and her team of social architects help organizations build better workplaces by building competency in civility. She serves as faculty at the Canadian Management Centre, is Director of the International Civility Trainers' Consortium, and is currently embracing her role as Canadian Civility Ambassador.
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