Diagnosing Gaps with the ASK Model

  • Author: Dr. Lew Bayer
  • Credit: 1
  • Study time: 60 to 75 minutes
Classroom Facilitation Skills micro course
Course overview
Learn to spot the signs of a performance gap, sort it into attitude, skills or knowledge, and decide which gap to address first.
  • Video time: 3 minutes
  • Certificate of Completion included

What's included?

  • 5 Lessons
  • 1 Certificate of Completion
  • 1 Worksheet
  • 3 Videos
  • 2 PDF downloads

What you will learn

Define a performance gap and explain why an accurate diagnosis protects time, budgets and trust in training.

A tool you can use this week

The ASK Gap Diagnostic (attitude, skills, knowledge) with an urgency, impact and alignment priority screen. The worksheet helps you apply it to a real situation this week.

Dr. Lew Bayer

CEO of Civility Experts Inc., author, and Canadian Civility Ambassador
ABOUT LEW
Dr. Lew Bayer is internationally recognized as the leading expert on civility at work. She is CEO of Civility Experts Inc., a multinational civility training group with more than 500 affiliates in 46 countries, and the author of 23 books, including the bestseller The 30% Solution and a new book on diplomacy due for release in January 2027. With some 30 years of experience as a practitioner and mentor, Lew and her team of social architects help organizations build better workplaces by building competency in civility. She serves as faculty at the Canadian Management Centre, is Director of the International Civility Trainers' Consortium, and is currently embracing her role as Canadian Civility Ambassador.
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