Courage: Why Leaders Must Address Incivility

  • Author: Dr. Lew Bayer and Christian Masotti
  • Credit: 1
  • Study time: 60 to 75 minutes
Manufacturing Civility micro course
Course overview
Understand why organizations avoid addressing incivility, how leaders set the tone, and what quiet, practical courage looks like on the plant floor.
  • Video time: 3 minutes
  • Certificate of Completion included

What's included?

  • 5 Lessons
  • 1 Certificate of Completion
  • 1 Worksheet
  • 3 Videos
  • 2 PDF downloads

What you will learn

Identify the common reasons organizations and leaders avoid addressing incivility, using the four groups of the Avoidance Audit.

A tool you can use this week

The Avoidance Audit: four groups of reasons organizations avoid addressing incivility (understanding, capacity, inertia, character), based on Bayer and Masotti. The worksheet helps you apply it to a real situation this week.

Dr. Lew Bayer

CEO of Civility Experts Inc., author, and Canadian Civility Ambassador
ABOUT LEW
Dr. Lew Bayer is internationally recognized as the leading expert on civility at work. She is CEO of Civility Experts Inc., a multinational civility training group with more than 500 affiliates in 46 countries, and the author of 23 books, including the bestseller The 30% Solution and a new book on diplomacy due for release in January 2027. With some 30 years of experience as a practitioner and mentor, Lew and her team of social architects help organizations build better workplaces by building competency in civility. She serves as faculty at the Canadian Management Centre, is Director of the International Civility Trainers' Consortium, and is currently embracing her role as Canadian Civility Ambassador.
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