Competency: Building Civility Capability in Supervisors

  • Author: Dr. Lew Bayer and Christian Masotti
  • Credit: 1
  • Study time: 60 to 75 minutes
Manufacturing Civility micro course
Course overview
Help supervisors buy in to civility, build the four core civility competencies, and measure what changes on the floor.
  • Video time: 3 minutes
  • Certificate of Completion included

What's included?

  • 5 Lessons
  • 1 Certificate of Completion
  • 1 Worksheet
  • 3 Videos
  • 2 PDF downloads

What you will learn

Identify the three hurdles to supervisor buy-in that Bayer and Masotti describe and judge which is most pressing in your organization.

A tool you can use this week

Civility Experts Inc.'s four core civility competencies: Social Intelligence, Cultural Competence, Systems Thinking and Continuous Learning. The worksheet helps you apply it to a real situation this week.

Dr. Lew Bayer

CEO of Civility Experts Inc., author, and Canadian Civility Ambassador
ABOUT LEW
Dr. Lew Bayer is internationally recognized as the leading expert on civility at work. She is CEO of Civility Experts Inc., a multinational civility training group with more than 500 affiliates in 46 countries, and the author of 23 books, including the bestseller The 30% Solution and a new book on diplomacy due for release in January 2027. With some 30 years of experience as a practitioner and mentor, Lew and her team of social architects help organizations build better workplaces by building competency in civility. She serves as faculty at the Canadian Management Centre, is Director of the International Civility Trainers' Consortium, and is currently embracing her role as Canadian Civility Ambassador.
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