Coaching Your Team to Success

  • Author: Dr. Lew Bayer
  • Credit: 1
  • Study time: 30 minutes
Critical Skills for New Leaders micro course
Course overview
Learn when to coach, how to structure a coaching conversation with the GROW model, and which questions help people find their own answers.
  • Video time: 2 minutes
  • Certificate of Completion included

What's included?

  • 5 Lessons
  • 1 Certificate of Completion
  • 1 Worksheet
  • 3 Videos
  • 2 PDF downloads

What you will learn

The person a team member reports to has a strong influence on how engaged and capable that team member becomes. This micro module explains what coaching is and when it is the right response, teaches the four stages of the GROW model with an original worked example, shows how open, closed and why questions each serve a purpose, and sets out the SMARTER criteria for goals that are followed through. The worksheet becomes a ready plan for a first coaching conversation.

A tool you can use this week

The My Coaching Plan worksheet, which you download and complete for a real situation of your own.

Dr. Lew Bayer

CEO of Civility Experts Inc., author, and Canadian Civility Ambassador
ABOUT LEW
Dr. Lew Bayer is internationally recognized as the leading expert on civility at work. She is CEO of Civility Experts Inc., a multinational civility training group with more than 500 affiliates in 46 countries, and the author of 23 books, including the bestseller The 30% Solution and a new book on diplomacy due for release in January 2027. With some 30 years of experience as a practitioner and mentor, Lew and her team of social architects help organizations build better workplaces by building competency in civility. She serves as faculty at the Canadian Management Centre, is Director of the International Civility Trainers' Consortium, and is currently embracing her role as Canadian Civility Ambassador.
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