Building Organizational Trust

  • Author: Dr. Lew Bayer
  • Credit: 1
  • Study time: 30 minutes
Critical Skills for New Leaders micro course
Course overview
Learn the five components of organizational trust, the everyday behaviours that build it, the practices that erode it, and practical ways to measure it.
  • Video time: 2 minutes
  • Certificate of Completion included

What's included?

  • 5 Lessons
  • 1 Certificate of Completion
  • 1 Worksheet
  • 3 Videos
  • 2 PDF downloads

What you will learn

Employees decide whether to trust their organization largely on the basis of what they see from their immediate leader. This elective micro module defines organizational trust and its five components, summarizes current research on how high-performing teams build trust and how organizations commonly lose it, examines the effect of employee monitoring on trust, and offers a practical set of measures. It ends with a trust audit of your own team and a plan for one improvement.

A tool you can use this week

The My Team Trust Audit worksheet, which you download and complete for a real situation of your own.

Dr. Lew Bayer

CEO of Civility Experts Inc., author, and Canadian Civility Ambassador
ABOUT LEW
Dr. Lew Bayer is internationally recognized as the leading expert on civility at work. She is CEO of Civility Experts Inc., a multinational civility training group with more than 500 affiliates in 46 countries, and the author of 23 books, including the bestseller The 30% Solution and a new book on diplomacy due for release in January 2027. With some 30 years of experience as a practitioner and mentor, Lew and her team of social architects help organizations build better workplaces by building competency in civility. She serves as faculty at the Canadian Management Centre, is Director of the International Civility Trainers' Consortium, and is currently embracing her role as Canadian Civility Ambassador.
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