Generations and Cultures: Capturing Knowledge Before It Leaves

  • Author: Christian Masotti and Dr. Lew Bayer
  • Credit: 1
  • Study time: 60 to 75 minutes
Build Civility micro course
Course overview
Capture the know-how of experienced workers before they retire, and build a floor where people of every age and culture can work and learn well.
  • Video time: 3 minutes
  • Certificate of Completion included

What's included?

  • 5 Lessons
  • 1 Certificate of Completion
  • 1 Worksheet
  • 3 Videos
  • 2 PDF downloads

What you will learn

Explain why the generational handover in manufacturing is a day-to-day operating issue.

A tool you can use this week

The Knowledge Handover Map (Bayer and Masotti): a five-column map of critical tasks, unwritten know-how, receivers, transfer methods and timelines, with a verification step. The worksheet helps you apply it to a real situation this week.

Dr. Lew Bayer

CEO of Civility Experts Inc., author, and Canadian Civility Ambassador
ABOUT LEW
Dr. Lew Bayer is internationally recognized as the leading expert on civility at work. She is CEO of Civility Experts Inc., a multinational civility training group with more than 500 affiliates in 46 countries, and the author of 23 books, including the bestseller The 30% Solution and a new book on diplomacy due for release in January 2027. With some 30 years of experience as a practitioner and mentor, Lew and her team of social architects help organizations build better workplaces by building competency in civility. She serves as faculty at the Canadian Management Centre, is Director of the International Civility Trainers' Consortium, and is currently embracing her role as Canadian Civility Ambassador.
Created with